![]() No matter what version of Lync 2013 your organization is using (Lync Server 2013 on-premise or Lync Online in the cloud, Small Business, Midsize or Enterprise), employees who are using Lync 2013 can communicate with external individuals who are using Skype, directly through Lync (if the administrator in your organization allows it). In this week’s blog article I wanted to share with you ways in which you can communicate with the outside world using Lync 2013. For communicating within an organization this has always been straightforward – but in day to day business you need to be able to easily communicate with people outside your organization as well. Update 2 (2017): Microsoft announced that Microsoft Teams would replace Skype for Business eventually.įor many years organizations have been using Microsoft Lync (formerly known as Microsoft Office Communications Server) to enable employees to send instant messages, talk and have video conferences with each other over the Internet. Update 1 (2015): Microsoft announced that Skype for Business will replace Lync. ![]() I've been meeting with several of them and in my next piece I'll update the Microsoft Lync contact center story.Business Productivity > Blog > Communicate with the outside world using Lync 2013 Communicate with the outside world using Lync 2013 Most of the contact center vendors that work with Lync, e.g., Aspect, Clarity Connect, Genesys, Interactive Intelligence, prairieFyre and Zeacom are here in San Diego. What you don't see here is video integration-that will come, but likely not until the end of 2013 at best. ![]() For example, a well-attended session called "Lync & Skype: Combining Consumer Reach with Enterprise Controls," offered the information shown in the graphic below about what Skype users can do with Lync contacts and vice versa. Many of the Microsoft workshop sessions that followed on Tuesday and today have given additional color to the two topics introduced by Bates and Burney. Burney did what he said was the first public Lync call to a Skype user. The second important question at this conference had to do with Lync-Skype interoperability. While vendors that have delivered all three will say ho-hum, others that are only slowly working toward that full set of functionality undoubtedly were chagrined to see the progress that Microsoft has made on popular mobile platforms. ![]() First up: Lync with full video working on not only the Surface tablet, but on the iPhone, Android phone and iPad as well. The keynote addresses by Tony Bates and Derek Burney (Corporate VP, Skype Division) delivered the high-level messages and demos that people wanted to see. That said, it is without a doubt the largest gathering of people interested in or dedicated to the success of Microsoft Lync. ![]() While 900 attendees sounds like a lot, only a third of those were actually users at this so-called user event. * A significant number of Microsoft people-described as 1 for every 5 attendees. * 45 MVPs (Microsoft Lync Server Most Valuable Professional) The final tally, as described by the president of the Skype Division (former Cisco SVP) Tony Bates, was: Planning for a total of 500 attendees, Microsoft instead found themselves cutting off registration at 900. Microsoft had high, but not overly ambitious, hopes for attendance that were blown away. To begin, this is the very first Lync user conference. It's the second day of the Lync Conference being held in San Diego at the famous Hotel del Coronado and enough has happened to pause and report on the content and mood of the event. ![]()
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